- 07 / 11 - Service
Maintenance
Proactive website maintenance security patching, plugin updates, performance tuning, backups and uptime monitoring so your site keeps performing.
- OVERVIEW
How we approach web development.
Websites are not products you ship and forget they’re systems that decay without care. Our maintenance retainer keeps your platform fast, secure, up-to-date and monitored, so you sleep at night and your team focuses on growth.
We treat maintenance with the same engineering rigor as a build: versioned changes, tested updates, documented incidents and proactive performance work.
- WHAT WE ACTUALLY DO
The work, broken down.
01
24/7 monitoring
Synthetic + RUM monitoring, uptime checks, error tracking and on-call alerting.
02
Security patching
Core, plugins and dependencies patched on a defined cadence with regression testing.
03
Performance tuning
Quarterly Core Web Vitals review with concrete fixes not just a report.
04
Daily backups
Encrypted, off-site, tested restores. We restore quarterly to prove they work.
05
Content & SEO support
Editor support, content updates, on-page SEO fixes and minor design tweaks.
06
Incident response
Defined SLAs, runbooks and a postmortem for every incident.
- PROCESS
How an engagement runs.
Onboarding
Site audit, access mapping, monitoring setup and a baseline performance snapshot.
Cadence
Weekly checks, monthly maintenance window, quarterly performance review.
Tickets
Slack or portal-based tickets with clear SLAs and a transparent backlog.
Review
Quarterly executive review with metrics, savings and roadmap recommendations.
OUTCOMES WE ENGINEER
99.9%
UPTIME TARGET
Daily
BACKUPS
<4h
CRITICAL SLA
Quarterly
PERF REVIEW
- FAQ
Questions answered straight.
Do you maintain sites you didn't build?
Yes after a paid audit to baseline risk and effort. We won’t blindly inherit unknown debt.
What's included in hours?
A scoped pool of dev/design/SEO hours per month, with transparent reporting and rollover policy.
Is hosting included?
Optional we can bundle managed hosting or work with your existing provider.
ENGINEERING DEPTH
Senior-only delivery team
VELOCITY
Weekly demos, biweekly ships
ACCOUNTABILITY
Live KPI dashboards
[ LET’S BUILD ]
Have a vision ?
We engineer it.
Tell us about your project. We respond within 24 hours with a strategic plan and clear next steps.